Refund Policy

Last updated: 12 August 2026 · Valmont Web Services, a Valmont Group company — Accra, Ghana

1. Why our structure protects you first

Most of your money is never at risk. Your package is paid in stages under the written 40 / 40 / 20 plan: 40% to start, 40% when you review a working build, and the last 20% only when your website is live in front of you. If you can't see it working, you don't pay that last 20%.

2. When you get a refund

• 30-day delivery promise: if 30 days pass from receiving both your deposit and your agreed content and we have not delivered a working website, you are entitled to a full refund of your deposit on request.
• We cannot deliver what was agreed: if for any reason on our side we have to stop a project before delivery, all money paid is refunded in full.

3. When a refund doesn't apply

• After live approval and handover: once your site is live, approved and handed over, completed work is not refundable — that is why the final 20% only comes due at that moment.
• Client-side delays: the 30-day clock runs from when we receive both your deposit and the content your quotation requires (photos, text, prices, business details). Time spent waiting for content, approvals or replies doesn't count against the clock.
• Change of mind after work is well underway: if you cancel after the build has reached your review stage, delivered work up to that point is chargeable from the deposit; any unused remainder is returned.
• Third-party payments: money already paid to third parties on your behalf (for example a registered domain name) is in your name and cannot be recovered by us.

4. How to request a refund

Message or call us on +233 54 245 1578 or email hello@valmontweb.com with your name, business name, and the receipt number from your agreement. We will confirm your request in writing and process approved refunds within 14 working days, to the same MoMo or bank account the payment came from.

5. We would rather fix it

A refund is always available when it is due, but most concerns are solved faster by letting us fix the issue. Tell us what's wrong — we answer, and we act.